Shipping policy

Thank you for shopping at Createtastic! This Shipping Policy outlines the details of our shipping process, including order processing times, shipping options, costs, delivery timelines, and other important information to ensure a smooth and transparent delivery experience for our valued customers. By placing an order with Createtastic, you agree to the terms and conditions outlined in this policy. For any questions or concerns regarding shipping, please contact us at createtastic@hotmail.com.

1. Order Processing Time

All orders placed on our website are processed within 1-2 business days (Monday to Friday, excluding weekends and major holidays). Processing time refers to the period required to prepare your order for shipment, including verifying payment, picking items from our inventory, and packaging your order securely. Orders placed after 5:00 PM (GMT) will be processed on the next business day.
Please note that processing time is separate from shipping time and does not include weekends or holidays. During peak seasons (e.g., sales, holidays), processing time may be extended by 1-2 additional business days, and we will notify you via email if any delays occur.

2. Shipping Options & Delivery Timelines

We offer reliable shipping options to both domestic and international destinations, partnering with trusted carriers to ensure your orders arrive safely and on time. Below are our standard shipping options and estimated delivery timelines (excluding processing time):

2.1 Domestic Shipping

  • Standard Shipping: Estimated delivery within 3-7 business days. This option is available for all domestic orders and includes tracking information.
  • Express Shipping: Estimated delivery within 1-3 business days. This is a premium option for customers who need their orders faster, with full tracking and priority handling.

2.2 International Shipping

We ship to most countries worldwide, and international shipping timelines may vary based on the destination country, customs processing, and carrier delays. Please note that international orders may be subject to import duties, taxes, and fees imposed by the destination country, which are the responsibility of the customer.
  • International Standard Shipping: Estimated delivery within 5-14 business days, depending on the destination. Tracking information is provided for all international orders.
  • International Express Shipping: Estimated delivery within 2-5 business days, with expedited handling and full tracking. This option is recommended for urgent international orders.
We reserve the right to exclude certain countries from international shipping due to logistical restrictions or regulatory requirements. If your country is not eligible for shipping, you will be notified during the checkout process.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, shipping destination, and selected shipping option. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time (e.g., free standard shipping on orders over a certain amount), and these promotions will be clearly advertised on our website.
  • Domestic Shipping: Costs vary by order weight and shipping option. Free standard shipping may be available for orders meeting the minimum order value requirement (as specified in ongoing promotions).
  • International Shipping: Costs include shipping fees, handling fees, and carrier charges. Import duties, taxes, and other customs fees are not included in the shipping cost and are the sole responsibility of the customer.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include a tracking number and a link to track your package’s status in real time. You can also track your order by logging into your Createtastic account and navigating to the "Order History" section. Tracking information may take 24-48 hours to update after your order is shipped.

5. Lost, Damaged, or Missing Packages

Createtastic is committed to ensuring your order arrives safely. If your package is lost, damaged, or missing, please contact us at createtastic@hotmail.com within 48 hours of the estimated delivery date, and provide your order number and relevant details (e.g., photos of damaged items if applicable).
  • Lost Packages: If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, or property management first. If the package cannot be located, we will initiate an investigation with the carrier. If the investigation confirms the package is lost, we will offer a full refund or send a replacement, at your discretion.
  • Damaged Packages: If your order arrives damaged, please retain all packaging and damaged items, and contact us immediately. We may request photos of the damage to assist with our claim process. Once verified, we will offer a full refund, replacement, or store credit, depending on your preference.

6. Shipping Restrictions

We reserve the right to refuse shipping to certain addresses (e.g., P.O. boxes, military addresses, or remote locations) if they are not supported by our carriers. If your address is in a restricted area, you will be notified during checkout, and we will work with you to find an alternative shipping address if possible.
Additionally, some items may be subject to shipping restrictions due to size, weight, or international regulations (e.g., certain fabrics or accessories). If an item in your order is restricted for shipping to your destination, we will contact you to arrange a refund or adjust your order.

7. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping processes, carrier partnerships, or applicable regulations. When we make changes, we will update the "Effective Date" at the top of this policy. If we make significant changes that materially affect your shipping experience, we will notify you via email or by posting a prominent notice on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding our shipping policy, order status, or delivery, please contact our customer support team at:
Email: createtastic@hotmail.com
We strive to respond to all shipping-related inquiries within 24-48 business hours and will work diligently to resolve any issues to ensure your satisfaction.