Return Policy

Thank you for shopping at Createtastic. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning or exchanging items purchased from our website, including eligibility requirements, return deadlines, processing procedures, and refund details. By placing an order with Createtastic, you agree to the terms of this policy. For any questions or concerns regarding returns or exchanges, please contact us at createtastic@hotmail.com.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:
  • Items must be returned within 30 calendar days from the date of delivery. Returns received after this period will not be accepted or processed.
  • Items must be in their original, unused, and unworn condition, with all original tags, labels, and packaging intact (e.g., garment bags, tags attached, no signs of washing, ironing, or damage).
  • Underwear, swimwear, and intimate apparel are non-returnable and non-exchangeable for hygiene reasons, unless they are defective or damaged upon delivery.
  • Final sale items (marked as "Final Sale" on the product page) are non-returnable, non-exchangeable, and non-refundable, unless they are defective.
  • Defective items (e.g., stitching errors, fabric defects, wrong size/color sent) are eligible for a full refund, exchange, or store credit, regardless of the return window (please notify us immediately upon receiving the defective item).

2. Return & Exchange Process

To initiate a return or exchange, please follow these simple steps:
  1. Submit a Return Request: Contact our customer support team at createtastic@hotmail.com with your order number, the item(s) you wish to return/exchange, and the reason for the return/exchange. Please include photos of defective items (if applicable) to expedite the process.
  2. Receive Return Authorization: Once we review your request, we will send you a Return Authorization (RA) number and detailed return instructions, including the return shipping address. Returns sent without a valid RA number will not be accepted.
  3. Package & Ship the Item(s): Pack the item(s) securely in their original packaging (or a suitable alternative) and include the RA number inside the package. You are responsible for the return shipping cost, unless the return is due to a defective item or our error (e.g., wrong item sent). We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages.
  4. Track Your Return: Once you ship the return, please send the tracking number to createtastic@hotmail.com so we can monitor its delivery. Returns typically take 3-5 business days to reach our warehouse (domestic) or 7-14 business days (international).

3. Refund Processing

After we receive and inspect your returned item(s) (to ensure they meet the eligibility criteria), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that:
  • Refund processing times may vary depending on your bank or credit card issuer; it may take 5-10 business days for the refund to appear in your account.
  • Original shipping costs are non-refundable, unless the return is due to a defective item or our error.
  • Return shipping costs (paid by you) are non-refundable, unless the return is due to a defective item or our error.
  • If you received a free shipping promotion on your order and later return items that bring the order total below the free shipping threshold, we will deduct the original shipping cost from your refund.

4. Exchange Process

If you wish to exchange an item (e.g., for a different size, color, or style), please follow the return process outlined above and specify your desired exchange item in your return request. Exchanges are subject to availability:
  • If the desired exchange item is in stock, we will ship it to you once we process your returned item, with no additional shipping cost (for domestic exchanges). International exchanges may be subject to additional shipping fees.
  • If the desired exchange item is out of stock, we will issue a full refund to your original payment method instead.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item (e.g., wrong size, color, or style), please contact us at createtastic@hotmail.com within 48 hours of delivery. Include your order number and clear photos of the item and the issue (e.g., defect, wrong item). We will:
  • Arrange for a free return shipping label (for domestic orders) to send the item back to us.
  • Offer a full refund, exchange for the correct item, or store credit—at your discretion.
We reserve the right to verify the defect or error before processing your request.

6. Non-Returnable Items

The following items are non-returnable and non-exchangeable, unless they are defective or damaged upon delivery:
  • Underwear, swimwear, and intimate apparel
  • Final sale items (marked as "Final Sale")
  • Items that have been worn, washed, ironed, or damaged by the customer
  • Items without original tags, labels, or packaging

7. International Returns

International customers may return eligible items within 30 calendar days of delivery, but are responsible for all return shipping costs, import duties, and taxes. These fees are non-refundable. We recommend using a trackable shipping service for international returns, as we are not responsible for lost or delayed packages. Refunds for international returns will be issued in the original currency, minus any international shipping and handling fees.

8. Changes to Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will update the "Effective Date" at the top of this policy. If we make significant changes that materially affect your rights, we will notify you via email or by posting a prominent notice on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding our return policy, return status, or exchanges, please contact our customer support team at:
Email: createtastic@hotmail.com
We strive to respond to all return-related inquiries within 24-48 business hours and will work diligently to resolve any issues to ensure your satisfaction.